QUALITY COMMITMENT
NHS Isle of Wight has published its first ‘Quality Account’ highlighting its commitment to the provision of continued quality improvement and high quality patient care for Island residents.
Ensuring that high quality healthcare services are provided for Isle of Wight residents is a priority for NHS Isle of Wight and this report reinforces this commitment outlining quality improvements made during 2009/2010 and sets the direction of further improvements in the coming year. In developing the Quality Account, NHS Isle of Wight has taken account of what patients and their representatives have said, and has made a commitment to monitor and improve patient safety, effectiveness and patient experience across all services.
The Quality Account focuses on three main areas:
- patient safety
- effectiveness of treatment and clinical care
- patient experience and feedback
It highlights identified areas for improvement during 2010/11 and the measures to ensure that these improvements are being met. Included in the priorities for improvement, amongst others, are the prevention and management of pressure ulceration (bed sores), reducing length of stay and enhanced recovery and aiming to receive increased positive feedback and response rates for the “Getting it right” patient survey.
Carol Alstrom, Chief Nurse and Director of Infection Prevention and Control at NHS Isle of Wight, said: “This is the first time we have published a report dedicated to the quality of our services. It clearly sets out the successes of NHS Isle of Wight and provides us with a clear direction of travel for the future to continue to improve services provided to our patients. It provides us with a strong basis to build on and we are delighted that our partners in Commissioning, the Patient Council, Local Involvement Network and the Island’s Adult Social Care, Health and Housing Committee, have supported our work providing us with positive feedback on this document.”
Further feedback on the Quality Account is welcomed and can be sent to the Quality Team, NHS Isle of Wight, St Mary’s Hospital, Parkhurst Road, Newport, Isle of Wight, PO30 5TG or emailed to quality@iow.nhs.uk
Every provider of NHS healthcare services is legally required to produce a quality report about the quality of services provided within their organisation.
The Quality Account for NHS Isle of Wight’s Provider Services is available at: www.iow.nhs.uk look under publications.
